Mystery Shopper Wave 2

The purpose of this Mystery Shopper programme is to conduct a compliance assessment by customers who perform mystery visits at PETRONAS Service Stations within a specified period. The major areas assessed can be divided easily into house-keeping and service areas. The assessment results are then used by PDB and Dealers to identity critical areas that require improvement in the short-term and long-term period. The improvement of Mystery Shopper results shall ensure a higher standards of customer experience delivery for PDB brand.

The latest Mystery Shopper Wave 2 (July-September 2011) result for PSS Jln Tun Abg Hj Openg 2 is the SECOND HIGHEST in whole nation with 99 points score. This is our first time to be on Top-3 ranking in whole nations so far.


We will continue to strive and provide high-quality service to our customers!

Mystery Shopper Wave 6 (May-June 2011)

I would like to publish here, sharing the good news to all especially to all my colleagues because I think they deserve to know about this. Proudly, I announce the latest Mystery Shopper Wave 6 result for PSS Jln Tun Abg Hj Openg 2 is the highest score for this period among 13 PSS at TA69 (Sibu). This is our first time to be on top ranking. I'm so glad and thankful to all my colleagues cooperation all this while.

My aim next to hold is award Best Station (Operation & Customer Service) for Sarawak Region. I strongly believe we can do much better. What I need to do now is to keep maintain our current KP's as long as I can because this batch I think is the best group I ever groom.

This is priceless observation comment from Mystery Shopper's Personal Experience Evaluation, "The staffs here were helpful and cheerful". That is what I want!! Bravo!!

PETRONAS, you're inspiring our people and Aspiring us to be the Best!