The purpose of this Mystery Shopper programme is to conduct a compliance assessment by customers who perform mystery visits at PETRONAS Service Stations within a specified period. The major areas assessed can be divided easily into house-keeping and service areas. The assessment results are then used by PDB and Dealers to identity critical areas that require improvement in the short-term and long-term period. The improvement of Mystery Shopper results shall ensure a higher standards of customer experience delivery for PDB brand.
The latest Mystery Shopper Wave 2 (July-September 2011) result for PSS Jln Tun Abg Hj Openg 2 is the SECOND HIGHEST in whole nation with 99 points score. This is our first time to be on Top-3 ranking in whole nations so far.
We will continue to strive and provide high-quality service to our customers!
We will continue to strive and provide high-quality service to our customers!
I appreciated your comment, Sir. Thank you very much for your word of encouragement.
ReplyDelete